reservations

Book your trip today with the help of our expert team. Let us answer any questions you may have and help you customize your stay with Melimoyu Lodge to make sure it’s the adventure of your wildest Patagonian dreams.

PAYMENT & POLICIES

Please note that to hold your spot in our season, we require a deposit of 50% of the reservation amount, and the remaining balance must be paid 30 days prior to your check-in date.

PAYMENT METHODS

CREDIT CARD

We accept all major credit cards and will require the full number and expiration date in order to process payment.

BANK DEPOSIT

Please send to:

Alto Melimoyu S.A. (RUT 76.115.173-8) to Itau Bank.

The account depends on the currency—see below.
CLP Pesos: 210451362
U.S. Dollars: 1200194568

Please send the deposit receipt via email to contact@melimouylodge.com.
Once received, we will then send you confirmation of your reservation.

RESERVATION POLICIES

– All reservations are subject to confirmation by Melimoyu Lodge.
– A deposit of 50% of the reservation value is required to hold your reservation.
– The remaining amount of the total reservation must be paid 30 days prior to your check-in date.
– Modifications to a reservation are subject to availability.
– Modifications to a reservation must have written confirmation from Melimoyu Lodge.
– When requesting a modification to your reservation, please provide us with your full name, phone number, and email.

CANCELLATION POLICIES

Should you cancel your reservation with us, please note that applicable fines will be applied to the total of the reservation amount based on your date of cancellation.

– 61 days or more in advance of your check-in date: no fine
– 31 to 60 days in advance of your check-in date: 50% fine
– 30 days or less in advance of your check-in date: 100% fine
– No show: 100% fine

GENERAL CONDITIONS

– Inclusive rates are in US Dollars and are exempt from applicable taxes for foreigners not living in Chile, with proof of passport and immigration card.
– Current inclusive rates are valid from November 1, 2021, to April 30, 2022.
– Rates available are for groups of 2 guests (double room) or 8 guests (buyout of all 4 rooms).
– All adventures and activities must be coordinated with the professional guides and management team at Melimoyu Lodge.
– Children under the age of 5 years old are free of charge.
– Please note that due to the remote nature of the lodge, there is no phone or internet service available at Melimoyu Lodge.
– Satellite phone calls are available at an additional cost.

BEFORE YOU ARRIVE

We recommend that you obtain adequate travel insurance prior to your trip.

Please keep in mind that we are in a wild and remote location and that the safety of our guests and team members is our top priority. As such, all adventures and activities are subject to changes due to weather conditions, circumstances beyond Melimoyu Lodge’s control, or any decision made by our professional guides in relation to the security or well-being of any guest.

We are happy to make accommodations where we can. Please note that you, the guest, are responsible for informing the Melimoyu Lodge of any food allergies or restrictions, illnesses, health problems, or physical impediments that we may need to be aware of when making your reservation. This will help us to plan accordingly and support you as best we can during your stay.

Please note that any circumstances deemed beyond our (Melimoyu Lodge’s) control will not constitute a refund. Such circumstances include, but are not limited to, severe weather conditions, social or political demonstrations/events, road closures, natural phenomenons, and illnesses.

COVID-19 PROTOCOLS

As we continue to navigate the global Covid-19 pandemic, rest assured that we are taking all necessary health and safety measures while closely following government-recommended guidelines in order to keep both our guests and team members safe.

We have increased the frequency of our already extensive cleaning and sanitation measures in order to ensure all spaces are properly disinfected throughout your stay with us. Your safety is our top priority.

COVID-19 RESERVATION & CANCELLATION POLICIES

We understand that amid the Covid-19 pandemic, rules and regulations surrounding travel are frequently changing. In an effort to help with this uncertainty, we have adapted our policies to allow for more flexibility.

CANCELLATION: Should you be unable to make your reservation because the borders of your origin country or our own have been closed, please contact us as soon as possible, and you will receive a full refund of the amount paid.

RESERVATION CHANGES: In the event of unforeseen circumstances related to Covid 19, such as illness, mandated quarantine, flight changes and/or cancellations—we will hold your reservation for one full year from the date of cancellation at no extra charge.

Requirements for entering Chile

Requirements for entry to Chile for foreigners as of November 1, 2021.

Read more: Chile Travel

COVID-19 update

Coronavirus in the Aysen region

Active CasesTotal CasesDeceased
221972482

Date: Nov 30, 2021.

Actualización COVID-19

Debido a la pandemia de COVID-19 estamos tomando todas las medidas de sanitización necesarias para prevenir el riesgo de contagio de todos los clientes y nuestro personal con base a protocolos de limpieza y desinfección que hemos implementado.
 
En Melimoyu Lodge hemos decidido flexibilizar nuestras condiciones de reserva y cancelación para no perjudicar su reservación ante la pandemia de COVID-19:
 
Cancelación gratuita: Si la estadía no puede concretarse por encontrarse las fronteras de origen o destino cerradas, se realizará un reembolso del 100% del monto pagado.
 
Reserva flexible: En caso de otros imprevistos a causa del COVID-19 tales como contagio, cuarentena, cambios y/o cancelación de vuelos, entre otros la reserva quedará disponible por un año a contar de la fecha de cancelación manteniéndose el valor de la reserva.

Para ver las políticas de reserva y cancelación completas, haga clic aquí.